On 26 Mar 2021, Finance committee members of Legco HK are invited to approve "the creation of a new commitment of $79,072,000 for the revamp of the Case Management and Case Accounting System and Knowledge Support System of the Legal Aid Department."
Background
The current system have been used for over 17 years. The technologies adopted at the time of their development are already much outdated and require revamping as soon as possible. The outdated software and hardware have also rendered the systems vulnerable to security threats.
In 2019, the system:
- handled 16,074 legal aid applications and
- processed 7,734 legal aid certificates.
- provided comprehensive functions in monitoring about 11,788 assigned-out cases
Proposed Systems and Expected Benefits
(a) Facilitate application processing: Enhanced services provided to applicants (vs trainee application form); More efficient information sharing with other parties.
(b) More efficient case assignment (vs AIM case assignment)
(c) Enhance monitoring of assigned-out cases: Better performance and operational efficiency in case management; Reduce manual work and reliance on physical files and paper documents; Better means for dissemination of information to aided persons/panel solicitors/other departments.
(d) Improve costs assessment
(e) Enhance risk management through automatic alerts/validation(f) Facilitate data search, retrieval and analysis
(g) Improve system security
Cost
Non-recurrent Expenditure
annual recurrent expenditure of $10,330,000 from 2026-27 onwards for maintaining and supporting them.
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